Buyer protection


Buying a new sofa should feel reassuring. That’s why you can use Trusted Shops Buyer Protection when shopping at Popsofa. It offers additional protection if your order isn’t delivered or you don’t receive a refund after returning your purchase.

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What does purchase protection cover?

If you’re unable to resolve a problem with us, you can contact Trusted Shops. They will help you find a solution and may reimburse the protected amount, subject to the terms of your cover.

Protection may apply when:

  • Your order isn’t delivered.
  • You don’t receive a refund after returning your purchase.
  • The retailer becomes insolvent and your order isn’t delivered.

Learn more about Trusted Shops Buyer Protection.

How do I activate my protection?

  1. Place your order with Popsofa.
  2. Activate Buyer Protection through the Trusted Shops offer on the order confirmation page.
  3. Keep your confirmation from Trusted Shops. It contains your protected amount, coverage period and applicable terms.

How much is protected?

Trusted Shops offers these options:

  • Basic: free protection up to €100 per order.
  • PLUS: protection up to €20,000 per order, for €12 per year.

If your sofa costs more than €100, please remember that free Basic protection won’t cover the full purchase price. Check the available options when activating your protection and choose the one that suits your order.

Options and prices may vary depending on your country of residence. View the current options and prices.

How long does protection last?

Protection usually lasts 30 days. Always check the expiry date in your Trusted Shops confirmation, especially if your sofa has a longer delivery time. Report any problem through your Trusted Shops account before your protection expires.

Is purchase protection the same as a product warranty?

No. Buyer Protection covers financial risks, such as non-delivery or a missing refund. It doesn’t cover product warranty claims.

If you have a question about the quality of your sofa or a defect, please contact Popsofa customer service.

We’re here to help

Have a question about your order? Get in touch with us. We’ll be happy to help you find a solution.